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How to set up my merchant account - Banking Setup Guide

Follow these steps to configure your backend banking details.


Step 1: Accessing the NOQ Portal

  1. Visit app.noqgroup.com.
  2. Log in with the provided credentials:
    • Username
    • Password

This will have been sent to you via email, with the email subject 'NOQ - Login Credentials'

Step 2: Updating Business Details

  1. Go to Business Settings > Business Details.
  2. Update your business information as needed.

When adding your address, please use the search bar and this will automatically populate all other fields. 

Click Save Profile.

Step 3: Merchant Account Setup

  1. Navigate to Business Settings > Merchant ID.
  2. Click Create Account.
  3. Select Adyen as your merchant service provider.
  4. Update the required business information.
  5. Click Go to Onboarding.

If you are a legally registered business, please select organization. Otherwise, select sole proprietorship . 

Step 4: Adyen Portal Setup

  1. After clicking Go to Onboarding, an Adyen pop-up window will appear.
    • If the pop-up does not appear, disable your browser's pop-up blocker or use Google Chrome.
  2. If you close the Adyen page by accident, Click Verify Adyen Account to proceed back into this page from the NOQ portal
  3. Complete all required sections in the Adyen portal.

For existing businesses:

Updating Bank Details for Payouts:

If you need to update your current bank details for payouts, please contact us using the support link provided here. We will arrange a call at a time that suits you and update your bank details on your behalf.

Alternatively, you can update your bank details by creating a new MSA. Complete all required information and upload the requested documents as mentioned in the guide above. Once submitted, Adyen will verify your account.

Note: Verification from Adyen can vary from a few hours to several days or up to a week.

After your new MSA is approved, we will:

  • Update your Store ID from our side
  • Update your financial details
  • Schedule a follow-up call (if needed) and reassign your terminals to the relevant stores

You can also reassign terminals yourself via Device Management. You can refer this guide here.

What happens to pending payouts when bank details change?

Once we’ve updated your bank account details and assigned the new Store ID to your terminal, all future payouts from your POS transactions will be sent to your new bank account.