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How to set up my merchant account - Banking Setup Guide (Australia)

Follow these steps to set up your merchant account so your card sales can be paid into your bank. 

Before you start

Have these ready:

  • Your ABN (and ACN if you're a company)
  • Your driver licence or ID
  • The BSB and account number of a bank account in your name or your business's name (where your payout will go)
  • A bank statement from the last 12 months (only needed if you don't verify your bank instantly)

Step 1: Log in to the NOQ Portal

  1. Visit app.noqgroup.com.
  2. Enter your email address and click Continue, then enter the one-time passcode (OTP) sent to your email.
  3. Click your business name to continue.

Step 2: Create your merchant account

  1. Go to Business Settings > Merchant Service Accounts.
  2. Click Create Account.
  3. Select Adyen as your merchant service provider.
  4. Select your business type.
  5. Fill in your details. When adding your address, use the search bar and the other fields will fill in automatically.
  6. Click Go to Onboarding.

⚠️When entering your mobile number, do not include a leading 0 (zero) or +61.⚠️

  

Step 3: Complete your details

You'll see a Set up your account checklist. Start by making sure your business setup is correct:

  1. Next to Your business setup, click the pencil icon to edit it.
      
  2. Select the option that best describes your business: Sole proprietorship, Company, or Trust, partnership, or association, then click Next.
      
  3. Back on the checklist, click into each item and complete it. You can click Save and go to overview at any time and come back later.

Step 4: Add your bank account

  1. Click Bank account details.
  2. Choose how to verify your account:
    • Verify via mobile banking app or website: select your bank and log in as normal.
    • Upload a bank statement: enter your BSB and account number, then upload a statement from the last 12 months showing your name, account number and bank logo. One page, JPG, PNG or PDF, max 4 MB.

⚠️The bank account must be in your name (sole traders) or your company's name.⚠️

  

Step 5: Sign the agreements

  1. Click Sign services agreement, select your name as Signer, tick the confirmation box and click Sign.
  2. Click PCI DSS questionnaire and complete it.

What happens next

Adyen will review your details. You can check progress in the NOQ portal under Business Settings > Merchant Service Accounts, where your account will show Pending Adyen's Approval until it's verified.

Note: Verification from Adyen can vary from a few hours to several days.

If you get stuck or encounter any issues, please contact us.