How to Send Items from an Open Tab to the Kitchen
Step 1: Open the existing tab
Open the customer's tab and add any additional food or drink items.
Step 2: Select "Send to printer" or "Send order"
Once the items have been added, tap the Send to printer/Send order button at the bottom of the order screen.
Step 3: Select the items to send
A list of items on the tab will appear. Tick the items you want to send to the kitchen.
Step 4: Confirm "Send to printer/Send order"
Tap the purple Send to printer/Send order button to confirm.
The selected items will now be sent to the KDS or kitchen printer, depending on your store's configuration.
Step 5: Check the order
Once sent, the EPOS will display a "Sent to printer" confirmation with the date and time beneath the items.
What If the Items Still Don't Appear on the KDS or Printer?
If you've followed the steps above and the items are still not appearing, check that your KDS or kitchen printer has been correctly assigned to the relevant menu items.
Follow our guide:
How to Assign a Printer/KDS to Menu Items
If the issue continues after checking your configuration, please contact the NOQ Support Team with an example order reference and a description of the issue so we can investigate further.
Important to Remember
- Adding items to an open tab does not automatically send them to the kitchen.
- You must select Send to printer/Send order to send the items.
- Despite the button being labelled "Send to printer/Send order", this also sends items to your KDS if that is how your store is configured.
- Sending items to the kitchen does not require you to close or take payment for the tab.